Publishing Sector
As a personnel outsourcing company specialized in BPO services and customer service outsourcing, we offer efficient and personalized solutions to optimize the management of queries, doubts and claims in the publishing sector. Our goal is to help publishers improve customer service, reduce operating costs, and strengthen their reputation in the industry.
We have a team of highly trained professionals in customer service and BPO.
Our service adapts to the specific needs of each publisher, providing flexible and scalable solutions for the management of queries and claims.
We use state-of-the-art technology and efficient processes to ensure quality customer service.
Our Methodology
- We use state-of-the-art technology and efficient processes to ensure quality customer service.
- Design and implementation of efficient and scalable customer service processes.
- Ongoing staff training to ensure quality service.
- Use of technology and customer service management tools.s
- Constant monitoring of metrics and KPIs to continuously improve the service.
- Reduction of operating costs by outsourcing customer service.
- Improvement in the efficiency and productivity of the management of queries and claims.
- Flexibility to adapt resources according to customer service demand.
- Access to a highly trained team without the need to hire internal staff.
- Focus on the core of the publishing business by outsourcing customer service tasks.
- Improvement in the quality and speed of response to queries and editorial complaints.
- Increase in customer satisfaction and loyalty to the publisher.
- Freeing up internal resources to focus on strategic activities.
- Greater availability of customer service, even outside business hours.
- Access to detailed metrics and reports to evaluate and improve customer service.
- Proporcionar una atención al cliente eficiente y de calidad para las editoriales.
- Optimize query and claim management processes in the publishing sector.
- Reduce operating costs through outsourcing of customer service.
- Increase the satisfaction and loyalty of editorial clients.
- Strengthen the reputation and competitiveness of publishers in the industry.
Attention to the client
Marketing campaings
Web Design and Development
Contract Verification
Content Moderation
Omnichannel
Confirmation of Events
WE LOOK FOR YOUR CLIENTS
Enhance your customer experiences
FAQS
-
¿En qué consiste el servicio de externalización de atención al cliente para el sector editorial?
Consiste en gestionar consultas, dudas y reclamos en nombre de las editoriales para mejorar la calidad del servicio y reducir costos operativos.
¿Cuáles son los beneficios de externalizar la atención al cliente en el sector editorial?
Reducción de costos, mejora en la eficiencia de gestión, enfoque en el núcleo editorial, y mayor satisfacción y fidelidad de los clientes.
Contact us if necessary, we are always willing to help you with any questions you may have.
¿Cómo se adapta su servicio a las necesidades de cada editorial?
Realizamos una evaluación exhaustiva y diseñamos procesos personalizados y escalables que se ajustan a las necesidades específicas de cada editorial.
¿Cómo se garantiza la calidad del servicio y la satisfacción del cliente al externalizar la atención al cliente?
Contamos con un equipo altamente capacitado, utilizamos tecnología avanzada y monitoreamos métricas y KPIs para mejorar continuamente el servicio y garantizar la satisfacción del cliente editorial.
