Content Moderation
Omnichannel
Omnichannel content moderation is a service that is responsible for ensuring that the content generated by users on different channels (social networks, forums, blogs, etc.) complies with the company's quality, safety and legality standards.
Benefits
- Improves the company's image by ensuring the quality and security of user-generated content.
- Reduction of legal and financial risks by avoiding inappropriate or illegal publications.
- Saving time and resources by delegating the review task to subject matter experts.
- Early identification of possible problems or errors to avoid future complications.
- Increased customer satisfaction and trust.
Solutions
- Continuous monitoring of the different channels and platforms.
- Development of a policy of moderation and rapid response to crisis situations.
- Training of the moderation team in the knowledge of applicable regulations and laws.
- Analysis of the information collected to detect patterns and trends in user behavior.
- Implementation of security measures and information protection.
Goals
- Improves the company's image by ensuring the quality and security of user-generated content.
- Reduce legal and financial risks for the company.
- Increase the efficiency and productivity of the company by delegating the verification of contracts to experts.
- Early identification of possible problems or errors to avoid future complications.
- Improve customer satisfaction and trust by offering a safe and quality environment in the different channels and platforms.
Service
Speed
Organization
Availability
Kindness
